FAQs
Q: What is Pups n Treats?
A: Pups n Treats is your one-stop shop for unique, high-quality pet products that are sure to make your furry (or feathered) friends wag, purr, and chirp with joy. We offer a wide range of toys, treats, accessories, and more!
Q: How do I contact customer service?
A: You can reach our friendly customer service team via email at Pupsntreats@hotmail.com or by phone.
Ordering & Shipping
Q: How can I place an order?
A: Simply browse our website, add your favorite items to your cart, and proceed to checkout. It's quick, easy, and secure!
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Do you ship internationally?
A: Yes, we do! Pups n Treats ships worldwide. Shipping fees and delivery times vary depending on your location.
Q: How long will it take to receive my order?
A: Orders typically ship within 1-2 business days. Delivery times depend on your location, but most orders arrive within 5-7 business days for domestic shipping and 10-14 days for international shipping.
Returns & Exchanges
Q: What is your return policy?
A: We want you and your pet to be thrilled with your purchase. If you're not satisfied, you can return unused items within 30 days for a full refund. Please see our Returns & Exchanges page for more details.
Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team at Pupsntreats@hotmail.com with your order number and details about the product you'd like to return or exchange. We'll provide you with a return authorization and instructions.
Products & Inventory
Q: How do you select the products you sell?
A: Our team of pet enthusiasts carefully curates each product, ensuring it meets our high standards for quality, safety, and fun. We test many products ourselves to ensure they are the best for your pets.
Q: What if an item I want is out of stock?
A: If an item is out of stock, you can sign up for email notifications on the product page to be alerted when it's back in stock. We do our best to restock popular items as quickly as possible.
Special Requests & Custom Orders
Q: Do you offer gift cards?
A: Yes, we do! Pups n Treats gift cards are the perfect present for any pet lover. They are available in various denominations and can be purchased directly from our website.
Q: Can I request a custom product or personalized item?
A: We're always open to new ideas! If you have a special request, please contact us at Pupsntreats@hotmail.com, and we'll see what we can do to make your vision a reality.
Safety & Quality
Q: Are your products safe for my pet?
A: Absolutely! We prioritize safety and quality in all our products. Each item is thoroughly tested and vetted to ensure it meets our stringent safety standards.
Q: Where are your products made?
A: Our products come from trusted manufacturers worldwide. We source items from the USA, Europe, and other regions to bring you the best variety and quality.
Community & Social Media
Q: How can I share my pet's photos with you?
A: We love seeing happy pets with our products! Share your photos on social media using the hashtag # PupsnTreats, and you might be featured on our page!
Q: How can I stay updated on new products and promotions?
A: Follow us on social media and sign up for our newsletter to stay in the loop on the latest products, exclusive offers, and exciting news from Pups n Treats.